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GuideStone Contact Information


The GuideStone Help Center provides answers to our customers' most commonly asked questions.


Retirement and Investments


For information on employer-sponsored retirement accounts (e.g., 403(b) and 401(k)), mutual funds, contributions, retirement income, withdrawals and loans.

Hours of Operation: 7 a.m.–6 p.m. CST



For information on insurance plans, Medicare, Medical, Life, Disability and billing.

Hours of Operation: 7 a.m.–6 p.m. CST

Property and Casualty


For information on property and casualty plans.

Hours of Operation:
Monday–Thursday 7 a.m.–4:30 p.m. CST
Friday 7 a.m.– 4 p.m. CST

GuideStone Funds — Investors


For information on Individual Retirement Accounts (IRAs) and Investment Accounts.

Hours of Operation: 7 a.m.–6 p.m. CST
GuideStone Funds — Financial Professionals


For financial professionals interested in making GuideStone Funds™ available to your clients or on your platform.  

Hours of Operation: 7 a.m.–6 p.m. CST

For information on receiving help from or donating to Mission:Dignity®.

Hours of Operation: Monday–Thursday, 7 a.m.–5 p.m. CST; Friday, 7:30 a.m.–4:00 p.m. CST
Media Contact

Roy Hayhurst
Director, Denominational and Public Relations Services
(214) 720-2141

For media inquiries, please contact us and indicate your name, news outlet, contact information and deadline.


Email Customer Solutions to ask about our products and services or to make an inquiry regarding your account.


The following street address can be used for most GuideStone® requests; however, to ensure prompt handling, please include the name of the appropriate department to handle your request on the envelope:

Main Address

GuideStone Financial Resources

5005 LBJ Freeway, Ste. 2200

Dallas, TX 75244-6152

Insurance Payments

GuideStone Financial Resources

P.O. Box 672073

Dallas, TX 75267-2073

Retirement Contributions

GuideStone Financial Resources

P.O. Box 672072

Dallas, TX 75267-2072

Loan Repayments

GuideStone Financial Resources

Attn: Loans

5005 LBJ Freeway, Ste. 2200

Dallas, TX 75244-6152